Services Zoom Call Options

Consult the following Zoom videos for information on the new desk phones. Below that you will see some options that you have while in a call.  The page headings are equipped with hyperlinks that bring you to the exact part of the video talking about the mentioned topic. 

If you still have questions after going through this page please email AskIt@amherst.edu and in the subject line please include the phrase Zoom Phone so we can properly route your email to the correct team.

Deskphone information

Here, you can find some information on the new Zoom Deskphones we have rolled out.

Hardware overview

How to pair a Bluetooth headset

In Call Controls in Desktop application
 

In-Call Options in the Desktop Application

In Call Options overview
Caller ID: Shows the caller's information with an option to view more details.

• In-Call Controls: Provides various options for managing the call.
• Encryption and Call Quality: View the status of enhanced encryption and the call quality in the upper right corner.
• Keypad Access: Use the keypad to enter numbers during the call, such as for navigating automated systems. Hide the keypad to return to the main in-call options.

Audio Options
While in a Call select the “Audio” option while in the app to open the Desktop audio settings.  From here you can select different devices and easily switch to a different speaker or microphone during a call. 

Call Park 
A Park is slightly different from a transfer. With a Park, the call is placed on hold, and someone else with a Zoom phone calls the “Retrieval code” to resume the call from anywhere. This would be useful if multiple people could potentially take a call or if someone finds a transfer cumbersome. 

How to Park once in a call 

Click or tap More while on a call. You will see this option on your screen. 

Select Park.

A notification with the 3-digit retrieval code starting with a * will appear in your Zoom app. If you have a desk phone this code will be spoken out loud to you. On the Zoom desktop app, it will just be a notification with the code.

The call will be parked, and the other participant will be placed on hold.

Record the 3-digit retrieval code and send it to the phone user to retrieve the parked call.

Note: You can resume the parked call and reassign it to the same 3-digit retrieval code. The call will be parked with the same code for up to 3 minutes, after which the code will be released. 

How to Transfer 


During a call, press the Transfer button.

1. Pick a transfer method:
   1. Warm transfer: Put the call on hold while you finish the transfer. This is handy if you need to navigate an automated system for the caller or want to talk to the person receiving the call first.
   2. Blind transfer (default): Instantly transfer the call and hang up.
2. Dial or select the number you want to transfer to. Just dial their extension number to transfer to an internal Zoom Phone user.
3. Complete the transfer:
   1. For a blind transfer, tap the phone icon.
   2. For a consultative transfer, press Transfer.

Elevate a call to a Zoom Meeting

Meeting Invite: The other person receives a meeting invite if they are using Zoom.

• Audio-Only Participants: Those on regular phones join the meeting as audio-only participants, identified by a phone icon in the participants list.

Call Flip ( change the device you are speaking on )
A call flip allows you to go from talking on your desk phone to your laptop and vice versa. 

How to start a call flip (originating device):

• While on a phone call, put the call on hold.
  On the desired device, you will 
  • Click or tap the Phone icon.
  • Go to the Lines tab to see the call you put on hold.
  • Click or tap the hold icon to answer the call.
    
    If it is a Desk phone:
  • Go to the home screen of your desk phone.
  • Find the phone line on hold, usually indicated by a Hold/Public Hold label, red icon, hold icon, or a blinking red light if your phone has line keys.
  • Press or tap the phone line to answer the call.